Privacy Policy
Last updated: January 15, 2026
Paylonestia S.A. de C.V. (hereinafter, "Paylonestia", "we" or "the company"), with address at Av. Paseo de la Reforma 505, Floor 33, Col. Cuauhtémoc, ZIP 06500, Mexico City, is responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
1. Personal Data We Collect
We collect the following personal data for the provision of our financial consulting services: full name, email address, and any information you voluntarily provide in the message field of our contact forms. We do not collect sensitive personal data such as detailed financial information, banking data, or official identification numbers through this website.
2. Purposes of Data Processing
Your personal data will be used for the following primary purposes: (a) responding to your information requests and inquiries; (b) providing initial financial advisory services; (c) following up on your consulting case; (d) sending relevant information about government support programs. As secondary purposes: (e) conducting internal statistical studies; (f) sending informative communications about our services, upon obtaining your consent.
3. Security Measures
We implement administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized access. Our website uses SSL/TLS encryption for data transmission. Access to information is restricted only to authorized personnel who require such information to perform their duties.
4. ARCO Rights
You have the right to Access, Rectify, Cancel or Oppose (ARCO rights) the processing of your personal data. To exercise these rights, you may send a request to privacidad@paylonestia.com, indicating your full name, the right you wish to exercise and a clear description of the data on which you wish to exercise it. We will respond to your request within a maximum period of 20 business days from the date the complete request is received.
5. Data Transfers
Paylonestia does not transfer your personal data to third parties without your consent, except for the exceptions provided in Article 37 of the LFPDPPP. If a transfer is necessary for the provision of the service, you will be previously informed and your express consent will be requested.
6. Use of Tracking Technologies
Our website uses cookies and similar technologies. For detailed information on the use of cookies, please refer to our Cookie Policy. We implement Google Consent Mode v2 to manage tracking consent in accordance with applicable regulations.
7. Modifications to the Privacy Notice
We reserve the right to make modifications or updates to this privacy notice. Any changes will be published on this same page with the date of the last update. We recommend reviewing it periodically.
8. Competent Authority
If you consider that your right to the protection of personal data has been violated, you may contact the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For more information, visit www.inai.org.mx.
For any inquiries related to this policy, you may contact us at privacidad@paylonestia.com or call +52 55 4170 8832.